Privacy Policy

Privacy Policy

Last updated: 31 October 2025

1. Introduction

Welcome to Chase Designs Ltd
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or interact with us in any other way.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Who We Are

Chase Designs Ltd
Registered in England and Wales
Company number: 15225890
Email: pete@chasedesigns.co.uk
Website: https://chase-designs.co.uk

We design and sell personalised gifts to customers across the UK.

3. The Information We Collect

We collect the following types of information:

a. Personal Information

When you make a purchase or create an account, we may collect:

Your name
Email address
Billing and delivery address
Phone number
Payment details (processed securely through our payment provider – we do not store full card details)
Order information, including any personalisation details you provide for custom products

b. Technical Data

When you visit our website, we automatically collect:

IP address
Browser type and version
Device information
Time zone setting and location
Website usage data (via cookies and analytics tools)

c. Marketing and Communications Data

This includes your preferences for receiving marketing communications from us and your communication preferences.

4. How We Use Your Information

We use your data to:

Process and deliver your orders
Personalise products based on your instructions
Manage payments, fees, and charges
Communicate with you about your orders or account
Send marketing updates (if you’ve opted in)
Improve our website and customer experience
Comply with legal obligations

We will only use your personal data where the law allows us to, such as when:

It’s necessary to fulfil a contract with you
You have given consent (e.g., for marketing emails)
It’s necessary for our legitimate business interests (e.g., improving our services)
We need to comply with legal or regulatory requirements

5. How We Share Your Information

We do not sell your personal data.
However, we may share limited information with trusted third parties to help us run our business, such as:

Payment processors (e.g., Stripe, PayPal)
Delivery couriers (e.g., Royal Mail, DPD)
IT and website hosting providers
Email marketing platforms (if you’ve subscribed)

All third parties are required to respect the security of your data and to treat it in accordance with the law.

6. International Transfers

Some of our service providers may transfer and store data outside the UK. When this happens, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses or equivalent protections).

7. Data Retention

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.

For example:

Order details: kept for 6 years (for tax and record-keeping)
Marketing data: kept until you unsubscribe or withdraw consent

8. Your Rights

Under UK data protection laws, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request erasure of your data (“right to be forgotten”)
Object to or restrict processing
Request data portability
Withdraw consent (for marketing or other optional uses)

To exercise any of these rights, please contact us at [insert email address].

9. Cookies

We use cookies and similar technologies to enhance your browsing experience and analyse site traffic.
You can control or disable cookies through your browser settings.

10. Data Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. All online transactions are encrypted using SSL technology.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Data Protection Officer
Chase Designs Ltd

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.